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Missing Email Code
Missing Email Code

Let's get you sorted if you're not getting an Email Code

Updated over a year ago

Introduction

During sign up and log in (using Email Code), you get to a verify-email page (similar to the one below). Immediately you're redirected to this page, a verification code is sent to your email and consequently, a 30-second count-down starts.

Copying this code (from the email)...

and pasting it on the verify-email page...

logs you in.

Options to consider if Email Code is missing

In case you don't see an email (in your inbox) from [email protected] do the following:

  • Check SPAM email folder

  • Resend a verification code

  • Contact Support

Check SPAM email folder

If no email immediately shows in your INBOX folder, check the SPAM email folder.

If you find it in the SPAM folder, add that email ([email protected]) to your contacts to avoid subsequent emails from us going to the SPAM folder.

Copying the code (from this email) and pasting it on the verify-email page logs you in.

Resend a verification code

Further, if within 30 seconds you haven't received an email (both in the INBOX and SPAM email folders), click on the link in green (that starts Didn't receive...)

You should receive an email momentarily. Copying the code (from this email) and pasting it on the verify-email page logs you in.

Contact Support

If, on the rare chance, you have not received an email, even after,

  • checking SPAM email folder
    OR

  • resending a verification code

contact support to get help.

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